交付流程
服务交付流程与时间承诺
感谢您选择由我们家天下公司提供运营的 [中国豪华火车旅游]！我们的产品是精心设计的旅游体验，而非实物商品。以下是您下单后关于行程确认、信息交付及服务启动的详细流程和时间承诺，帮助您清晰了解后续步骤：
订单确认：
处理时间： 在线支付成功后，您的订单通常会在2 个工作日内完成初步审核确认。我们将与您取得联系并开始确认具体行程和时间。
注意： 对于节假日旺季或需人工特别协调的订单（如私人定制、特殊要求），确认时间可能略有延长，我们会尽力通过邮件或电话告知您预计时长。如遇问题（如库存不足、信息不符），我们会第一时间联系您处理。
关键信息（行程凭证/确认单）交付：
交付时间：
订单确认后，所有必需的电子版行程及旅游监管平台的正规电子合同，通常将在 48小时内发送至您的注册邮箱或您的社交软件。
在您的电子合同签署成功并支付完全部合同费用后，最终确认的凭证（如火车票、行程单、出行通知书）可能会在出行前 3天全部交付完毕。
关键内容： 确认单包含您的预订详情、行程安排（具体日期）、集合时间地点（如适用）、紧急联系方式、必要的出行须知等重要信息。请仔细阅读并保存此文件！
出行前准备与沟通 (服务启动准备期)：
出行通知： 对于包含导游/接送/集合的行程，我们通常会在 出行前 1-3 天（部分境外产品可能提前 3-5 天）发送详细的 最终出行通知书, 包含精确集合时间地点、当地导游/对接人联系方式、天气穿着提醒等。请留意社交软件信息或邮箱通知并务必保存联系方式。
签证与自主预订： 请您自行负责并预留充足时间办理目的地所需的签证（如有）。行程费用通常不包含签证费。如有需要，我们可提供咨询服务或推荐代办机构（可选服务）。自行安排的国际/国内交通（如未通过我们预订），请确保按时抵达集合点。
服务启动 (旅行体验)：
服务时间： 您的旅游服务将在 您所购买的线路行程单上明确标注的日期和时间 正式开始（例如：[具体日期] [具体时间] 在 [具体地点] 集合）。
凭证核销： 出行当天，请携带有效身份证明文件（如护照、身份证）及我们提供的 电子/纸质确认单凭证 到指定地点（集合点、酒店、景点入口等）进行核销或登记。手机存储电子版凭证通常即可。
温馨提示：
请保持注册邮箱畅通，并定期检查（包括垃圾邮件箱）。
所有时间承诺均为我们努力的目标，特殊情况（如供应商延迟、法定节假日、不可抗力）可能影响时效性，若有延迟我们会尽力沟通。最终服务时间以行程单记载为准。
建议您在出行前再次核对订单详情及收到的所有信息和凭证。
Service Delivery Process & Time Commitment
Thank you for choosing "Luxury Train Travel of China"! Our offerings are meticulously designed travel experiences, not physical goods. Below is the detailed process and timeframe for order confirmation, information delivery, and service commencement after your purchase, ensuring clarity on the next steps:
Order Confirmation:
Processing Time: Upon successful online payment, your order will typically undergo preliminary verification and confirmation within 2 working days. We will contact you directly to confirm specific itinerary details and timings.
Note: Confirmation may take slightly longer during peak seasons (holidays) or for orders requiring special coordination (e.g., private bespoke tours, specific requests). We will proactively inform you via email or phone of any anticipated delays. Should any issues arise (e.g., availability constraints, information discrepancies), we will contact you promptly to resolve them.
Delivery of Key Information (Itinerary Confirmation/E-Contract):
Delivery Time:
Following order confirmation, all essential electronic itinerary documents and the official, legally-binding e-contract mandated by tourism regulatory platforms will be sent to your registered email address or preferred social media application (e.g., WeChat/WhatsApp) within 48 hours.
Final documents (including train tickets/e-tickets, detailed itinerary, and the Departure Notice) will be delivered no later than 3 days prior to departure, subsequent to the successful electronic signing of your contract AND the settlement of all outstanding fees.
Key Content: The confirmation documents contain vital information such as your booking details, specific schedule (dates), assembly points/times (if applicable), emergency contact numbers, and essential pre-departure instructions. Please review these documents thoroughly and retain them securely!
Pre-Departure Preparation & Communication (Service Commencement Phase):
Departure Notification: For itineraries including guided services, transfers, or coordinated assembly points, we will issue a comprehensive Final Departure Notice via your registered email or social media 1-3 days prior to departure (may be 3-5 days prior for select international destinations). This notice includes precise meeting times/locations, local guide/coordinator contact details, weather advisories, and packing suggestions. Please monitor your communications and save all provided contact information.
Visas & Independent Arrangements: Clients are solely responsible for securing required visas for their destination(s), allowing ample processing time. Visa fees are typically not included in the tour price. Visa advisory or agency recommendations are available upon request. Ensure timely arrival at assembly points if utilizing independently booked national/international transport.
Service Commencement (Travel Experience):
Service Initiation: Your tour services commence on the exact date and time specified on your final itinerary documentation (e.g., Assembly at [Specific Location] on [Specific Date] at [Specific Time]).
Voucher Validation: On the day of departure, please present a valid government-issued photo ID (passport/ID card) alongside your electronic/printed confirmation voucher(s) at the designated location(s) (assembly point, hotel, attraction entrance). Digital copies stored on your mobile device are generally acceptable for validation.
Important Reminders:
Ensure your registered email inbox remains accessible and check it regularly (including spam/junk folders).
All stated timeframes represent our committed targets; unforeseen circumstances (supplier delays, statutory holidays, force majeure) may impact delivery. We will communicate proactively regarding any delays. Final service dates/times are governed by the issued itinerary.
We strongly recommend a final review of all booking details and received documents/information prior to departure.